Refund policy
Subscriptions are digital lines activated on the provider's server; once a line is issued it cannot be "returned". This is how we handle problems fairly.
If the subscription does not work
- Contact us on WhatsApp and tell us the device, the app and what you see.
- We go through the setup with you (app, login details, internet). Most cases are solved here.
- If the line itself is faulty, we replace it or fix it with the provider at no cost.
- If, after trying together, the service cannot run on your device, we review the case and agree on a fair solution — a different server, a credit, or a refund for the unused period, depending on the situation.
What is not covered
- A channel or programme missing from a server's line-up (line-ups vary by server and region).
- Problems caused by the viewer's internet or a device that does not meet the app requirements.
- Changing your mind after the login details were delivered.
Before you buy, ask us anything on WhatsApp — a two-minute question saves both of us a refund conversation.
Not sure which server suits you?
Tell us your device, your country and what you like to watch, and we will suggest the best fit.